Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using HIVE, you confirm that you have read, understood, and agree to these Terms. If you do not agree, please discontinue use of the Services immediately.

2. About HIVE

HIVE is a cloud-based Clinic Management Platform developed by Infinity Spark. The platform enables healthcare organizations to manage patients, appointments, consultations, prescriptions, pharmacy, billing, telemedicine, inventory, reports, and other operational workflows.

3. Eligibility

You must be at least 18 years of age and legally authorized to represent your clinic, hospital, or healthcare organization before using HIVE.

Doctors are responsible for ensuring they hold all licenses, registrations, and certifications required under applicable laws.

4. User Accounts

• Users are responsible for maintaining account security.
• Passwords must remain confidential.
• Users are responsible for all activities performed using their accounts.
• Account information must remain accurate and up to date.

5. Acceptable Use

You agree NOT to:

• Use HIVE for unlawful purposes.
• Attempt unauthorized access to any account or system.
• Upload malicious software or harmful code.
• Reverse engineer or copy the software.
• Interfere with platform security or availability.
• Share login credentials with unauthorized users.

6. Patient Data & Medical Records

Clinics and healthcare providers are solely responsible for the accuracy, legality, and management of patient records entered into HIVE.

HIVE acts only as a technology platform and does not provide medical advice, diagnosis, or treatment.

7. Data Security

We implement industry-standard security measures including encrypted communication, authentication, access controls, audit logs, and secure cloud infrastructure. While we take reasonable measures to protect data, no online service can guarantee absolute security.

8. Subscription & Payments

• Subscription plans are billed according to the selected plan.
• Fees are generally non-refundable unless required by law.
• Failure to pay may result in suspension or termination of services.

9. Intellectual Property

HIVE, its software, branding, documentation, source code, designs, trademarks, and content are the exclusive property of Infinity Spark and are protected under applicable intellectual property laws.

10. Third-Party Services

HIVE may integrate with payment gateways, SMS providers, email services, cloud storage providers, and telemedicine platforms. Infinity Spark is not responsible for the availability or policies of third-party services.

11. Service Availability

We strive to maintain high platform availability but do not guarantee uninterrupted or error-free service. Scheduled maintenance, upgrades, or unforeseen technical issues may temporarily affect access.

12. Limitation of Liability

To the maximum extent permitted by law, Infinity Spark shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of revenue, profits, data, or business interruption arising from the use of HIVE.

13. Indemnification

You agree to indemnify and hold harmless Infinity Spark, its employees, partners, directors, and affiliates from any claims, liabilities, damages, losses, or expenses arising from your misuse of the Services or violation of these Terms.

14. Termination

Infinity Spark reserves the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or compromise the security or integrity of the platform.

15. Changes to the Terms

We may update these Terms periodically. Continued use of HIVE after updates become effective constitutes acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.

17. Contact Information