Privacy Policy

1. Information We Collect

Depending on how you use HIVE, we may collect the following information:

• Name, email address, phone number, and organization details.
• Clinic information including doctors, staff, departments, and locations.
• Patient information entered by authorized healthcare providers.
• Appointment schedules and consultation records.
• Billing and payment-related information.
• Prescription, pharmacy, and inventory records.
• Uploaded medical reports, laboratory reports, and documents.
• Device information, browser type, IP address, and usage analytics.

2. How We Use Information

• Provide and maintain the HIVE platform.
• Manage clinics, appointments, and patient workflows.
• Generate invoices, prescriptions, and medical records.
• Provide customer support.
• Improve system performance and user experience.
• Maintain security and prevent unauthorized access.
• Comply with applicable legal and regulatory obligations.

3. Patient Data

HIVE is a software platform used by healthcare providers. Patient medical records remain the responsibility of the respective clinic or healthcare organization using our services.

HIVE processes patient information only to provide software services to authorized clinics. We do not sell or use patient medical data for advertising purposes.

4. Data Security

We implement industry-standard security practices to protect information, including:

• Encrypted HTTPS communication.
• Role-Based Access Control (RBAC).
• Password hashing and secure authentication.
• Two-Factor Authentication (where enabled).
• Audit logging for sensitive operations.
• Regular backups and monitoring.
• Secure cloud and server infrastructure.

5. Information Sharing

We do not sell personal information. Information may be shared only:

• With authorized users within the same clinic.
• With trusted infrastructure or cloud service providers.
• When required by applicable law or legal process.
• To protect the security and integrity of our platform.

6. Data Retention

We retain information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Clinics may request deletion of their data subject to applicable laws.

7. Cookies & Analytics

Our website may use cookies and analytics technologies to improve user experience, monitor platform performance, and understand website usage. You may disable cookies through your browser settings, although some features may not function properly.

8. Your Rights

You may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion where legally permitted.
• Withdraw consent where applicable.
• Contact us regarding privacy concerns.

9. Third-Party Services

HIVE may integrate with third-party services including payment gateways, email providers, SMS services, video consultation platforms, and cloud storage providers. These services operate under their own privacy policies.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates become effective once published on this page. Continued use of HIVE constitutes acceptance of the revised Privacy Policy.

11. Contact Us